We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information are provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
LIMITING USE, DISCLOSURE AND RETENTION
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. We may, however, provide your contact information, including your email address, to other third parties, that may have interest in contacting you, to the fullest extent permitted by law. We may also provide your personal information in connection with the sale or merger of our business.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
SAFEGUARDING CUSTOMER INFORMATION
Personal Information will be protected by security safeguards that are reasonably appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
In our sole discretion, upon request, you will be informed of the existence, use and disclosure of your Personal Information. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS
INFORMATION WE COLLECT.
▪Analytics. When you visit one of our Sites, we automatically collect the following types of information, some of which is anonymous: information about the devices you use to access the Internet (such as the IP address and the device, browser, and operating system type), URLs that refer you to our Sites and the dates and times of your visits, information on your shopping behavior on our Sites (e.g., page views, paths you take through our Sites, etc.), general geographic location information (e.g., country or city) that shows where you are when browsing our Sites, search terms that you enter to reach our Sites or enter on our Sites to find products, and the fact that you opened one of our emails. We utilize analytics services to help us track the efficacy of our Sites and help us learn more about our visitors’ shopping behavior.
▪Social Media Features. Our Sites include social media features, such as the Facebook “Like” button and widgets, the “share this” widget, or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. Your interactions with these features are governed by the privacy statement of the company providing it.
▪Web Beacons/Tags. We automatically collect aggregate anonymous information through web beacons. We may also deliver a file to you through the Sites (known as a “web beacon”) from an advertising network with which we have contracted. Web beacons allow advertising networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers.
▪Log Files. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this for troubleshooting and maintenance purposes.
HOW WE USE INFORMATION
We want to provide you with the best shopping experience on our Sites and in all channels that we manage (e.g., social media sites). We may use the information we collect in the following manner, including without limitation, to:
- register and manage your account;
- process and track your order;
- provide status updates on your order;
- provide customer service when you need help;
- improve customer service and/or merchandise selection;
- provide products and services that you request;
- provide information concerning product recalls or products you have purchased;
- identify preferences that you provide to us;
- communicate with you about our products and services;
- send you email updates, promotions, surveys, and direct mailings;
- manage your participation in events and sweepstakes;
- customize our Sites or our communications with you;
- share your Wish List with those whose email addresses you provide for the sole purpose of completing your request;
- track the efficacy of our Sites and help us learn more about our visitors’ shopping behavior;
- enable you to communicate with us through social networks or other interactive media;
- publish testimonials or customer action photos;
- analyze our marketing strategies and trends regarding your use of our Sites or social media channels as well as your purchases;
- protect against fraud, unauthorized transactions, claims and other liabilities;
- manage exposure to risk from unauthorized users;
- understand our customers’ aggregate shopping behavior;
- improve our Site experience;
- improve the effectiveness of our marketing campaigns;
- comply with applicable legal mandates, our policies, or industry standards.
HOW WE SHARE INFORMATION
We do not rent or sell personally identifiable information to others. We may share information we collect with our business partners, advertising companies, and other third parties for the purposes described in this Policy. We occasionally make our mailing list (names and physical address only) and general shopping activity available to reputable third parties who follow the Direct Marketing Association’s privacy standards for the purpose of sending their own direct mail to you. We do not share email addresses with third parties for the purpose of sending their own emails to you. We contract with other companies to provide certain services, such as email distribution; shipping; name and address verification; market research; third-party advertising; and payment processing. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
In the event of a sale of some or all of our business or assets, or a merger with another business, or bankruptcy, we would share the pertinent customer information (which may include your personal information) with the other business entity (or entities) involved in the transaction by notifying you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
In the event we become aware that the security of the Sites has been compromised or users’ personally identifiable information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law.
- Our Sites are not intended for use by anyone under the age of 13. If you are under 13, please do not attempt to create an account or send any information about yourself to us, including your name, address, telephone number or email address. No one under the age of 13 may provide any personal information to us, and we do not knowingly collect personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at contact@relaxandradiate.
Occasionally, we use AdRoll to serve targeted adverts to customers. When visiting our site, third parties (such as AdRoll) may place cookies on their browsers for targeted advertising purposes. Data collected may include, but is not limited to, IP addresses, cookie identifiers, and website activity.
You can opt out of receiving targeted ads served by AdRoll by clicking on the blue icon in the corner of the ads or by clicking here. Please note that, if you delete your cookies or upgrade your browser after having opted out, you will need to opt out again. Further, if you use multiple browsers or devices you will need to execute this opt out on each browser or device.